Data Protection

Diceymio Privacy Policy – Your Data Completely safe with us

This page explains clearly how the information you provide to Diceymio is used, where it is stored, and how it is kept safe — with no complicated legal language.

Updated: May 2026 SSL Secured Written in Bengali
Our Commitment
Your data is never sold
Encrypted Storage
Your Right to Access Your Data
Opt Out of Marketing
Request Deletion
SSL 256-bit
Encryption
Third Parties
Your Data Is Never Sold
Password
No One Can See It
Regular
Security Audit

How We Protect Your Data

The Six Pillars of Data Protection at Diceymio

Best
Industry-Standard Encryption
All your data is protected with SSL TLS 1.3 and AES-256 encryption — bank-grade security technology that is virtually impossible to breach.
Secure Data Centers
Diceymio stores data in ISO-certified data centers that meet international standards, with regular backups and 24/7 security monitoring in place.
Restricted Internal Access
Only a limited number of Diceymio staff can access your data, and only when necessary. Every access is logged and regularly audited.
Identity Verification (2FA)
Our two-factor authentication means a correct password alone is not enough — a one-time OTP sent to your mobile is also required. This protects your account from unauthorized access.
Data Retention Policy
Your data is retained only for as long as necessary. After an account is closed, any data beyond legal obligations is deleted within a set timeframe.
Marketing Opt-Out
You can unsubscribe from marketing emails or SMS at any time. Just go to your account settings and make the change in one click.
1

What Information We Collect

When you register and use Diceymio, certain information is naturally collected. Without it, the platform cannot function properly. That said, we only collect what is strictly necessary.

Data Type Example When It Is Collected
Identity InformationName, date of birth, NID numberRegistration & KYC
Contact InformationMobile number, emailRegistration
Financial InformationPayment method (bKash/Nagad number)Transaction Time
Activity DataGame History & Betting RecordsDuration of use
Technical InformationIP address, device type, browserAutomatically
Cookie DataSession data, preference settingsWhile Browsing

Please note: Diceymio never stores full bank account numbers or card numbers. Only mobile numbers or partial details are retained at the time of payment.

2

Why This Information Is Collected

Diceymio Every piece of data is collected for a specific purpose. Nothing is kept without a reason.

  • Account Management: For login, password recovery, and delivering the right services to you.
  • Payment Processing: To ensure deposits and withdrawals are processed correctly.
  • Identity Verification (KYC): To comply with legal requirements for preventing fraud and money laundering.
  • Customer Support: To reference previous information when resolving your issues.
  • Security Monitoring: To detect suspicious activity.
  • Service Improvement: To analyze which features are used most and improve your overall experience.
  • Legal obligation: To meet regulatory requirements.
3

Who Your Data Is Shared With

Diceymio's policy is clear — your data is never sold or shared with advertisers. In certain specific circumstances, limited information may be shared:

  • Payment Provider: Only the information necessary to process transactions with bKash, Nagad, and Rocket.
  • KYC Service Provider: With trusted third parties for identity verification purposes.
  • Legal Authorities: As required by court order or legal investigation.
  • Fraud Prevention Agencies: Industry-standard information sharing to prevent money laundering and fraud.

Any third-party service provider Diceymioare contractually required to uphold the same privacy standards.

4

How Long Your Data Is Stored

Your information is not kept indefinitely. We follow a defined retention policy:

  1. Data for active accounts is retained until the account is closed.
  2. After account closure, transaction records may be retained for up to 5 years as required for legal and compliance purposes.
  3. KYC documents are retained for a specified period as required by applicable law.
  4. If you withdraw marketing consent, your marketing data will be deleted within 30 days.
  5. Technical logs are automatically deleted after 90 days.
7

Children's Privacy Protection

Diceymio No information is collected from individuals under 18, and they are not permitted to use the platform. If a minor's details are found on an account, that account will be closed immediately.

Parents and guardians are encouraged to enable password protection on their devices and to notify us if they have any concerns.

8

Policy Update Process

The Privacy Policy may be updated from time to time due to changes in technology or legal requirements. You will be notified of any significant changes via email or app notification. The date of the latest update is always shown at the top of the page.

Even After Updates Continued use of the platform will be considered acceptance of the updated policy. If you disagree, please let our support team know.

9

Contact & Complaints

Please contact us for any privacy-related questions or complaints. Data protection requests are typically responded to within 30 days.

  • Live Chat: Available 24/7 — the fastest way to reach us.
  • Email: support@diceymio.net
  • Help Center: /help-center page for a detailed guide.

Your Data Rights

Diceymio gives you full control over your personal data

Right to Access
You may request details of the information we hold about you. Submit a request to our support team and we will respond within 30 days.
Right to Rectification
If any information is incorrect, you can request a correction — this can be done via Account Settings or by contacting Support.
Right to Erasure
You may request account closure and deletion of your data. All information beyond legal obligations will be permanently removed.
Right to Data Portability
You may request a copy of your data to download. It will be provided in a machine-readable format.
Right to Restrict Processing
You may request that the processing of your data be temporarily restricted for specific reasons.
Right to Opt Out of Marketing
You can opt out of marketing communications at any time — use the unsubscribe link at the bottom of any email or adjust your preferences in Settings.

To exercise your rights: Reach us via live chat in the Help Center or email us at support@diceymio.net. Once your identity is verified, we will act within 30 days.

General FAQs

Useful FAQs on Betting Records & Promotions

Log in to Diceymio and go to the "My Account" or "Wallet" section. You will find two separate tabs there:

Transaction History: All deposits and withdrawals are listed with their date, amount, method, and status. You can filter records to find transactions from a specific period.

Betting History: Full details of each bet — including game name, stake amount, outcome, and winnings.

Records from the past year are directly accessible. For older records, contact support — data is stored for up to 5 years and can be provided upon request.

To view all active promotions on Diceymio On the Voucher Page Go there. When logged in, you'll see more personalized offers — tailored to your VIP level and game history.

The update schedule generally works as follows:

Weekly Offers: Refreshed every Monday — the previous week's offers expire and new ones go live.
Seasonal Offers: Special offers are available during Eid, Puja, or major cricket series.
Flash Deals: Occasionally available for 24–48 hours.

With notifications enabled, you will be alerted as soon as new offers arrive. Turn on marketing notifications in your Account Settings.

Privacy Guaranteed

Enjoy Diceymio in a Safe Environment

Your data is protected, your payments are secure. Join now and experience Bangladesh's most trusted gaming platform.

SSL Encrypted Data Is Never Sold Delete at any time
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