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All Your Questions Answered Here

BKash and Nagad deposits are typically processed Instantly credited. Rocket may take 1–3 hours. If it still hasn't arrived, follow the steps below:

• 1
  Note down your bKash/Nagad transaction ID (TxID).
• 2
  Open Diceymio Live Chat and provide your TxID, the amount sent, and the time of the transaction.
• 3
  After review by the support team, usually Within 30 minutes Resolves your issue.
• 4
  If you don't see a "Payment Successful" message in your bKash or Nagad app, your money was not deducted – please try again.

If a deposit fails, your money is usually returned automatically within 1–2 hours.

The good news is, Diceymio charges no processing fee on withdrawals. Your full withdrawal amount goes directly to your mobile banking account.

BKash or Nagad may charge a small transfer fee on their end – this is outside Diceymio's control.

Withdrawal speed depends on your account's verification level:

• KYC✓
  KYC-Verified Account: After your request is submitted, typically 1–6 hours within minutes. Maximum 24 hours.
• New
  First withdrawal: Identity verification may take 24–48 hours to complete.
• VIP
  VIP members: Through our priority processing, you'll typically receive funds in under 1 hour.

Requests made in the evening or at night may be processed the following morning. Contact support to get a real-time status update.

Diceymio Welcome Bonus Automatically Applied automatically – no separate code needed. However, some conditions apply:

• 1
  Complete your registration and verify your account.
• 2
  Make your first deposit – minimum ৳500 to receive a 100% bonus.
• 3
  The bonus is automatically credited to your wallet. You'll also receive 50 free spins.
• 4
  Bonuses are subject to wagering requirements – you must wager 20x the bonus amount.

Changing your mobile number cannot be done directly for security reasons – it must be done through support. Steps:

• 1
  Contact our support team via Live Chat or email.
• 2
  Submit a scan or photo of your National ID (NID) for identity verification.
• 3
  Provide your new mobile number. The support team will verify it by sending an OTP.
• 4
  Once verification is complete, the number is updated within 24–48 hours.

The same process applies for email address or name changes. Name changes are cross-checked against your NID.

This is the most natural and important question to ask. Let's answer it directly:

• International Gaming License: Diceymio operates under a license issued by a recognized international authority. The license number is available in the site footer.
• SSL 256-bit Encryption: All transactions are encrypted. Your banking details are never shared with any third party.
• 1 Million+ Active Members: Millions of players across Bangladesh withdraw regularly – and that track record speaks for itself.
• Independent RNG Audit: Game outcomes are determined by a third-party Random Number Generator – no manipulation involved.
• Fast Payment History: Thousands of players withdraw successfully every day – if there's ever a delay, support is always on hand to help.